TeleQuest provides expertise with all phases on your company's outsourcing initiative:

Documents the process
Conducts review of internal and external processes
Gathers pertinent data
Evaluates key areas of leverage
Defines and understands work-flow
Implements and executes metric and capabilities assessments onshore, near shore or offshore
Performs the analysis/visits
Works with your team during implementation and testing and after going live
Measures, monitors and optimizes requirements to achieve your business success