Call center consulting and referrals is exactly what we do. We do it fast because you need it now. We’ve spent years recruiting and cultivating our call center base. We’ve created relationships with over 100 of the country’s best to effectively refer thousands of clients. Our goal: increasing your Return on Investment. We understand call centers inside out-the upswings, the pitfalls, and the best resources and processes. We know that call center programs have to be right the first time. We established TeleQuest to assist you specifically with your call center outsourcing requirements.

:: Why Outsourcing ::

Call Center Outsourcing :
When companies decide to focus on their core competencies and lowering costs, a common consideration is to outsource sales campaigns or inbound call volume to a call center. Often the main concern for companies who are considering outsourcing their call center services is losing control of the reins. Control can be lost through poor communication and loss of timely information. That is why TeleQuest outsourcing programs are designed to give you as much information as you need to oversee your customer relationships as if the call center was just down the hall.
TeleQuest takes the risk out of outsourcing your call center services. Below are some of the special features we provide as well as additional benefits of outsourcing.

Features of Outsourcing :
Dedicated team including a Client Services Manager, Project Manager and Senior Supervisor
Real-time reporting
Anytime monitoring, supervised or blind
Cameras that allow you to view the floor of the call center or the CSR that you are monitoring via your computer
The ability to communicate directly to CSRs via chat while monitoring
Full access to all staff and all data at all times
State-of-the-art equipment, technology, and software
Sophisticated technical programming, CRM, data warehousing