TeleQuest offers:
• Call Center Agency Identification & Selection
• Onshore, Offshore, Nearshore Call Center Resources
• Inbound, Outbound, and Interactive Call Center Services
• 24/7 Services
• Business Process Outsourcing

Inbound/Outbound/Interactive TeleServices:
• Industry Lead Generation
• Inbound / Outbound Sales
• Direct Response
• Technical Support and Help Desk
• Customer Service
• Market Research/Surveys/Polling

Industry Specific Experience:
• Mortgage
• Catalog
• Real Estate
• Publishing (Newspaper, Magazine & Internet)
• Telecommunications
• Consumer Goods
• Financial Services
• Market Research and Advertising
• Health Care

Our call center outsourcing service capabilities include
Direct Sales
• Business-to-Business
• Business-to-Consumer
• Acquisition
• Launch
• Lead generation
• Surveys
• Market research
• Verification
• Win back
• Up-sale
• Cross-sale
• New services and products to existing customers
• Custom order processing
• Customized reports
• Quality Assurance
• E-mail follow-up

Inbound Services
• Order taking and processing
• IVR (Interactive Voice Response)
• VRU (Voice Recognition)
• Hot transfer
• Product inquires
• TPV (Third party verification)
• Help Desk
• Customer service and care
• Pre/post sales service
• Level 1 and 2 Tech Support
• Toll free numbers
• Credit card activation and up-sell

Support services
• Data modeling
• Data, sales and customer analysis
• Strategic and tactical planning
• Defection analysis
• Licensed insurance professionals
• Digital recordings
• Data Warehousing
• Fully Blended Centers

Inbound services:

At TeleQuest when we take on a new client it is important to understand exactly what that client is looking for. TeleQuest then finds how we can create a prefect fit in outsourcing the match of call center, management and company.

Inbound telemarketing outsourcing is different than Customer service outsourcing. It is all call centers, but they are as very different in culture and management Inbound telemarketing requires a call center with a sales culture. Customer Service call centers answer questions and have an infrastructure based on calls answered and resolved. Knowing that and finding the right fit is important.

The managers of an inbound telemarketing center need to have structure in place that implements basic selling. There pieces include a rebuttal process when a call comes in. This selling culture also includes daily goals that you set to assure there is profitability in the campaigns.

These systems and needs are best served by call centers with that type of experience to begin with. It is difficult to create these systems on the fly. Due diligence is important to these corporate decisions. TeleQuest can help you with these marketing choices please fell free to call us and we will discuss our value added proposition.

Telesales Services is a premier provider of inbound call center services. We assist you in matching your direct response requirements to the most appropriate inbound customer service centers. We work with everyone from startups to multi-billion dollar corporations. Our goal is to ensure the maximum return on investment from your marketing expenditures.

Our inbound call centers handle direct response from:
• Print Media
• Direct Mail
• Internet Marketing
• Network Television
• Cable Television
• Radio

Our inbound call centers are capable of handling:
• Large monthly call volume
• Low monthly call volume
• Monthly call volume fluctuations
• Direct response call spikes
• Seasonal call spikes
• One time events
• Call handling capacity
• 24×7x365 coverage
• Special call handling requirements
• Multi-language requirements

Benefits from inbound call center outsourcing:
• Increase ROI from your media dollars
• Increase conversion rates
• Increase sales form up-sells and cross-sells
• Drive and measure results using advanced technology
• Lower handling costs with effective solutions
• Assistance with strategizing for optimizing customer acquisition and retention
• Flexibility with monthly call volume
• Provide recommendations based on volume and requirements
• Multi-language support
• Guidance on customer acquisition and retention programs
• Reach or exceed you MER benchmarks

Out bound services
TeleQuest offers a wide array of outbound telemarketing services. TeleQuest can support dedicated or shared outbound call center outsourcing for your outbound telemarketing campaign. Your company can receive reliable outsourcing consistently through the term of your project.

This type of telemarketing includes lead generation, Mortgage leads, reminder calls, sales, customer satisfaction surveys etc. While outbound telemarketing is important to business, inbound telemarketing is critical to running your business efficiently and successfully. The inbound telemarketing services we provide include web-based chat, customer care, and technical support dealer locator services.
We have extensive experience with outbound telemarketing. We assist clients in finding the most appropriate call center for their outbound telemarketing initiatives. Our consultative approach enables you to precisely define your outbound telemarketing objectives. We will guide you through the outsourcing process using our proprietary methodologies and procedures. Then we will refer you to one of our pre-qualified call centers that will tailor a program for you based on your needs assessment. This enables us to provide you with the most suitable company for your outbound telemarketing program. All of our call centers have been profiled for agent skill sets, technology infrastructure and subjected to a background check before joining our vendor base. You save a considerable amount of time by avoiding the tedious due diligence process. Secondly, you don’t need to be a call center expert to find a qualified company staffed with trained telemarketing professionals to handle your project. Our outbound telemarketing call center clients have benefited tremendously by allowing us to help them. As a result, we have witnessed client revenue growth, long term relationships and very satisfied customers. Our commitment is to ensure you the best possible return on investment at the least possible cost through our time honored call centers. Our service is free as we are retained by the call centers.

Outbound Telemarketing Services Offered:
• Lead generation
• Telemarketing
• Telesales
• Lead pre-qualification
• Appointment setting
• Marketing Research
• Event Registration