telequest global  
Our business is 100% focused on facilitating the call center agency selection process for our clients.



:: About us
::

TeleQuest has proven relationships with a global network of experienced call centers. Our approach towards call center consulting is to help you explore and define the best strategy for your customers and your earnings. Often, outsourcing the call center or customer service is a better alternative for an organization. TeleQuest will help you define your charter, business parameters, key drivers, business model and benchmarks.

TeleQuest focuses on your company's key criteria establishing a customized strategy that makes sense. "Lifetime Value" and efforts to maintain and improve service and quality, while maximizing your sales and profit is our focus.

Headquartered in Fort Worth, TX, TeleQuest is a dynamic, full capabilities call center outsourcing company specializing in inbound, outbound and e-commerce telemarketing, customer service, and CRM.
TeleQuest maintains a state of the art computer integrated telephony system to serve a wide range of corporate, customer service, and e-commerce clients. Over the last nine years, we have successfully managed our growth without sacrificing quality or attention to detail. As a result, TeleQuest's business has grown exponentially, based on our reputation for providing the highest quality service in the industry.


 
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Highlights

TeleQuest provides expertise with all phases on your company's outsourcing initiative:

Documents the process
Conducts review of internal and external processes
Gathers pertinent data
Evaluates key areas of leverage
Defines and understands work-flow
Implements and executes metric and capabilities assessments onshore, near shore or offshore
Performs the analysis/visits
Works with your team during implementation and testing and after going live
Measures, monitors and optimizes requirements to achieve your business success