IT Services

 Having your IT support provided by one businesses partner is a great advantage – there’s just one port of call and we’ll get your problem or issue fixed. There’s no “it must be your software/telecoms/hardware provider – please contact them!” With Telequest IT Supportwe’ll immediately take full responsibility for your entire IT system. We provide Customized IT Support Solutions to fit your business and budget. Focus on what you do best, we’ll handle the rest. Our services are designed to help the business owner grow, manage, and protect the organization they’ve worked so hard to build. We are entrepreneurs just like you, so we know that your time and resources are precious and that you need to be focused on what’s most important. Leverage our small business IT support expertise and passion for small business success to your advantage – whether that’s providing IT support to your employees, protecting your critical data, or supporting your office in the cloud with our hosted solutions.

Contact us to receive a complementary gap analysis review of your technology and what you spend versus the value you receive when compared to other companies of similar size, scope and complexity.

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BPO

  • Specialized call monitoring system
  • Real time report for experts
  • 100% quality assurance in call recording

Telequest specializes in a range of inbound call center services, live chat technology and service, and BPO solutions. Our services have proven to be effective in easing communication, increasing revenue, reducing operational costs and ensuring better customer relationships. Consultants with Telequest procurement advisory services group have helped dozens of leading global enterprises achieve ambitious objectives, helping restructure and revitalize enterprise teams with improved organization, processes and technology.


Inbound Web Chat

We offer website live chat services 24/7/365 through our onshore, near shore and off-shore locations. We provide a sophisticated live chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. We have deep experience with live chat services and expertise in live chat support programs. We have been helping some of the world’s leading organizations improve their ecommerce and service results through the use of website live chat customer service. We regularly speak at leading industry events about live chat trends and have published numerous educational articles on developing a successful website live chat service. With Telequest as your partner, you can be confident that your live chat customer support solution will be driven by best practices and a decade of proven experience. You can view the progress of your website live chat program through our reports and analytics. In a single report, you can easily track close rates, sales per hour, average revenue per sale, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.

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Inbound Sales

Telephone answering service is very important for any business. You may lose a potential customer when he hangs up after hearing a voicemail. With our advanced phone answering services you don’t miss a single call. We understand that every caller is either a potential customer who can increase the revenue or an existing customer who is a backbone of your business. We at

We have combine technology with outstanding customer service and work hard to provide highest level of customer satisfaction.  We use progressive technology and focus on superior customer service. Our dedicated team of associates, call center agents and operators, account specialists, and managers are committed to deliver unbeatable knowledge, flexibility and expertise for your business. There’s no one better to turn to when you’re looking for a customized inbound call center solution for your business.


Customer Service

For any business converting a user into a customer is important but transforming a customer into repeat customer is more important for profitability. Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business. Our customer service solutions provide quality service through specialized resources adept in dealing with volumes of inbound customer service. Our personnel utilize innovative tools to provide business requirement specific responses. In addition, our 24x7x365 help desk support available across multiple geographies and in multiple languages ensures that our help desk services are customer friendly.

We deploy the optimal mix of live agents (onshore, near-shore or offshore) as well as back office support to meet performance objectives. We also meet the challenge of staffing unique, highly specialized and multilingual skill sets. We can support all of your customer service channels including voice, live chat, email and text messaging. We also provide support in both Spanish and English. All of our customer service communications are recorded and evaluated to ensure the highest level of quality and continual improvements. We also provide in-depth reports and analytics, as well as a breadth of ad-hoc reports, to allow you to monitor your results and manage your business most effectively.

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Tech Support

Tech support offers technical support services allowing organizations to offer the highest level of service, while lowering costs to their business. Whether you need technical support for mobile phones, computers, televisions, software products or other technical products, we have the experience you can depend on. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Telequest, we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner. The technical support consultants from our work closely with customer teams in developing innovative solutions and resolving technical issues. They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.

Some benefits of Technical Support team:

  • Streamlined business processes
  • Save on time, effort and resources
  • Call center technical helpdesk services on a 24x7x365 days basis
  • Flexible pricing methodology and pricing models
  • Improved customer support services

Lead Generation

Lead Generation is simply generating potential customer interest for your products and services. Lead generation is one of the best ways to gain prospective customer. Outsourcing lead generation services to Telequest can give you access to the best sales leads that are most appropriate. Your organization can see an increase in productivity with the qualified leads that we provide. We can also contact prospective customers from seminars, trade shows and conferences.

Our team of expert lead generation professionals would first define the objectives and analyze the short term and long term goals of our lead generation customer. We will then identify the factors of a qualified lead for our customer’s business. After identifying the factors of a qualified lead, our experienced team will work on generating leads. Throughout the process, we ensure that we effectively meet our customer’s requirements.

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KPO

KPO stands for Knowledge Process Outsourcing.The aim of every business will be to build a unique value with the help of their business expertise thus resulting in superior productivity. KPO is an extended conception of the process of outsourcing business activities related to core business information by attending a top-level analytical research & technical skill with a high degree of specialist trade expertise.

Our company magnetizes not only national but also international clients for their knowledge process outsourcing projects. Our business like and scalable KPO services help you in gaining foot prints in global market and explore different marketing segment in unfavorable business environment. Our consistency in delivering KPO solution helps you to keep abreast with customers and have a big leap in foreign investment.

 

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