Inbound Web Chat – We offer website live chat services 24/7/365 through our onshore, near shore and off-shore locations. We provide a sophisticated live chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. We have deep experience with live chat services and expertise in live chat support programs. We have been helping some of the world’s leading organizations improve their ecommerce and service results through the use of website live chat customer service. We regularly speak at leading industry events about live chat trends and have published numerous educational articles on developing a successful website live chat service. With Telequest as your partner, you can be confident that your live chat customer support solution will be driven by best practices and a decade of proven experience. You can view the progress of your website live chat program through our reports and analytics. In a single report, you can easily track close rates, sales per hour, average revenue per sale, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.
Inbound Sales – Telephone answering service is very important for any business. You may lose a potential customer when he hangs up after hearing a voicemail. With our advanced phone answering services you don’t miss a single call. We understand that every caller is either a potential customer who can increase the revenue or an existing customer who is a backbone of your business.
We have combine technology with outstanding customer service and work hard to provide highest level of customer satisfaction. We use progressive technology and focus on superior customer service. Our dedicated team of associates, call center agents and operators, account specialists, and managers are committed to deliver unbeatable knowledge, flexibility and expertise for your business. There’s no one better to turn to when you’re looking for a customized inbound call center solution for your business.Leave a reply →